The problem with Siebel license keys and pricing

26 jan '16 - Anamaria Avram - share: LinkedIN Mail

There are many non-compliance risks for both the ‘old’ licenses from Siebel Systems – before Oracle’s acquisition in 2006 that is – and the ones currently applied by Oracle. 

We broadly discuss the most common issues in our white paper where you can find an overview of the most common license compliance issues. 

Download Our Free White Paper: 
Licensing Siebel CRM - How to avoid the most common pitfalls

The problem with Siebel license keys     
Licensing became more complex after Oracle acquired Siebel Systems ten years ago. Prior to that, an end user had to enter into a license agreement with Siebel, after which he would receive his unique license keys to enable the purchased functionality. After the acquisition, Oracle however made Siebel license keys freely available on the external website ( so end users could download them without having obtained a license upfront.

A standard Siebel installation offers all available Siebel modules and functionalities which are being unlocked through license keys. The downloaded keys often include more functionalities than the organization is licensed for. This means that many Siebel customers have one or more unlicensed products installed. Extra Siebel modules/functionalities in use will need to be licensed, reflecting the total number of authorized users.

Siebel legacy pricing vs. Oracle pricing   
Initially, Siebel System products were sold as Individual Application (e.g. Siebel Sales Enterprise) and as Application Bundle (e.g. eAdvisor & eConfigurator Bundle). However, the number of Application Bundles offered was small and they were rarely sold. In December 2006, Oracle started selling Siebel products under the three standard pricing models for Oracle applications:

  • Component licensing;
  • Custom Application Suite (CAS) licensing;
  • Enterprise licensing.

Component licensing is Oracle’s traditional a la carte pricing model and is cost effective for customers licensing one or a few Oracle products with a limited number of end users. For example: Siebel CRM Base, licensed per Application User, allowing one individual to use one single Siebel software program.

Under CAS licensing a customer may purchase different software products in one bundle (e.g. Siebel CRM Base licensed per Custom Suite User). This metric allows one individual to use multiple Siebel software programs as defined in the bundle.

Enterprise licensing allows customers to license the desired Siebel software programs for their entire organization without having to keep track of specific user licenses, servers or deployment locations on which the Siebel software programs are installed. An example would be Siebel Asset Management licensed by the Enterprise Metric “Enterprise $M in Revenue.”

If you are in need of specialist knowledge, a structured license administration and software license management approach, feel free to contact B-lay or visit our webinar - Siebel CRM - The most common license compliance issues seen.


Self Audit for Compliance with Zyncc

Ongoing license control is difficult to achieve, but periodic self audits can help you stay in control, remain compliant, and stay one step ahead of software publishers. Conducting these audits requires sound understanding of common mistakes and where to look for them. This can be especially challenging in a continually changing environment with new products and versions of products being deployed.

Self Audit for Compliance with Zyncc


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