“We decided to use Zyncc to meet the growing demand of our business, reduce cycle time and allow us to perform more engagements with the same resources”
- Christina Crowley, VP Oracle Global LMS
General growth and demand from our partner community meant that we needed an innovative and reliable way to create efficiencies in our process. Zyncc reduced our review cycle time by 35% across our partner community. This resulted in significant budgetary savings and higher returns on investment. By freeing up additional resources with the time saved, we were able to service more partners to improve our channel capacity and output.
Zyncc is now at the forefront as new opportunities arise within LMS. In the past, projects may have been put on hold due to resource or travel constraints. However, with the use of zyncc, LMS has the ability to link directly with partners in an effort to share data and exchange information.
Oracle’s Global License Management Services is an organization that assists customers and partners in managing the use and distribution of Oracle products. Its goal is to provide Oracle users and distributors with the most up-to-date knowledge, best practices and tools to manage and maximize their Oracle license investment.
What b.lay did for LMS:
B.lay hosts a customized application for LMS which provides a communication platform to extend the existing partner compliance program. The application, Zyncc, enables an online, self service program for the Oracle partner community. Through the use of an online partner portal, b.lay expanded LMS’ reach within the partner community. LMS is in a better position to service all partners.
Why did LMS want this?
Oracle zyncc provides a mechanism for LMS to remotely execute business reviews of partners, across various countries simultaneously and ultimately decrease the time spent performing LMS engagements.
What were the benefits?
Zyncc provides a single, secure platform where partners can exchange data with Oracle. LMS will use Zyncc as a data respository when reviewing application descriptions, spreadsheets and technical output logs. The portal is simple to use, flexible and user-friendly. It has various functionalities to enhance the communication with Oracle Partners through interactive “chat” and links to licensing and pricing trainings.
The largest benefit realized during the work performed was a decrease in the time it took to complete a partner review engagement. In the pilot program, the process cycle time decreased by 35%. This will allow us to increase the number of partner engagements LMS performs each year. In addition, the feedback we received from participants in the engagement process was very positive as it provided a one-stop shop for their questions and made the process more transparent and easy to administer.